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Terms of Service

Last updated: 6 October 2026

The Khorak app and website are provided by Carpal Plus LTD, a company registered in England and Wales (company number 16980854). By using the Khorak app you agree to these terms.

Ordering

Menus, prices and availability are set by each restaurant or shop and can change. A minimum order value can apply. Your order is a request to the restaurant; it is confirmed when the restaurant accepts it.

Payment

You can pay by card or Apple Pay in the app when you place your order, or in cash on delivery (or at pick-up). The total, delivery fee and any discount are shown before you place the order, and the exact amount charged to your card is shown in the payment form before you pay. Card and Apple Pay payments are processed securely by Stripe for Khorak.

Delivery

Delivery times are estimates and can be affected by traffic, weather and demand. Please make sure your address and phone number are correct and that someone can receive the order.

Cancellations and problems

You can cancel an order in the app until the restaurant accepts it. If something is missing or wrong with your order, contact us within 24 hours and we will work with the restaurant to put it right. How and when you get money back is explained in our Refund policy (khorakapp.com/refunds).

Vouchers

Voucher codes have their own conditions (minimum order, expiry, one use) shown in the app, and cannot be exchanged for cash.

Your account

Keep your account to yourself and use the app lawfully and respectfully towards restaurants and riders. We may suspend accounts that are misused. You can delete your account at any time in Settings.

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