Help & support
Answers to common questions, and how to reach a person.
Where is my order?
Open the app → Account → Orders and tap your order to see live tracking, the rider’s name and a call button.
How do I cancel?
On the tracking screen tap “Cancel order” — possible until the restaurant accepts it.
Something was missing or wrong
Contact us within 24 hours with your order number (for example #K7Q2P).
How do I pay?
By card or Apple Pay in the app when you order, or in cash to the rider when the food arrives (or at the counter for pick-up orders).
When do I get my money back?
If a card or Apple Pay order is cancelled or rejected, the full amount goes back to your card automatically, usually within 5–10 business days. See khorakapp.com/refunds.
How do I delete my account?
Account → Settings → Delete my account. No app? See khorakapp.com/delete-account.
I own a restaurant or want to ride
Apply on the home page of this website.
Contact us
- Email: support@khorakapp.com
- Phone / WhatsApp: +93728592811
- In the app: Account → Help center